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Help Center

We've collected 100+ of the most common questions and answered them here — including some full length articles.

If you need more help, feel free to reach out to us!

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Frequently Asked Questions

Product & Manufacturing

How our plushies are thoughtfully made from start to finish.

Shipping & Delivery

Shipping times, costs, destinations, and how to track orders.

Gifts & Special Occasions

Helpful info for gifting, holidays, birthdays, and special notes.

Returns & Guarantees

Return policies, refunds, exchanges, and satisfaction guarantees explained.

Brand & Creativity

What Skoggy stands for and how we bring ideas to life.

Sustainability & Ethics

Our materials, sourcing, and ethical production standards and values.

Affiliates

Share Skoggy, earn commission, and join our affiliate community.

Retailers

Wholesale details, order minimums, and how to become a retailer.

Helpful Articles

The Skoggy Size Guide: The Right Fit For You

Compare all four Skoggy sizes and find your perfect cuddle companion by feel, weight, and vibe.

How to Track Your Order & What Each Status Means

Decode tracking updates and learn exactly where your Skoggy is from warehouse to doorstep.

Skoggy Plushie Care & Cleaning Guide

Keep your plush looking its best with simple tips for washing, fluffing, and long-term care.

How to Return or Exchange a Skoggy

Need a swap or refund? Here’s exactly how to return your plush or request a replacement.

Need-to-Knows When Gifting a Skoggy

Everything you need to send Skoggy as a gift — anonymously, sweetly, and stress-free.

How to Spot a Fake Skoggy: And What to do about it

Not all bears are equal. Learn how to tell real Skoggies from fakes and where to report them.

The S.K.O.G.G.Y. Principles: Our Brand Values in Action

Get to know the six values stitched into every Skoggy — Soul, Kindness, and more.

Understanding Skoggy's Packaging

Why your plush arrives vacuum-sealed and how to help it re-fluff into full cuddly form.

What Happens When You Order a Skoggy

Follow the full journey of your Skoggy from design to doorstep — with love at every step.

Skoggy Care: Our Plush Protection Promise

Enjoy free replacements for defects and extend plush protection beyond 30 days with Skoggy Care.

Our Plush Recycling Program

Recycle well-loved plushies—including non-Skoggy ones—and keep them out of landfills for good.

Still need help?

Reach out to us directly — we'll be happy to help!

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