Return Policy​

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start a return, you can contact us at support@skoggy.com. Please note that returns may need to be sent to the United States or other countries outside of the United States. The return shipping charges must be paid by the customer unless otherwise stated.

 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any return question at support@skoggy.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items, or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. We reserve the right to deny return requests for the following reasons.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Exceptions may be made by our support team if requested or by instruction.

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European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. An international return fee up to the cost of the product plus shipping and tax may be charged.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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If more than 15 business days have passed since we’ve approved your return, please contact us at support@skoggy.com.