Shipping Policy

At Skoggy, we’re committed to delivering your stuffed animals with care and efficiency. This Shipping Policy outlines our shipping processes, timelines, costs, and responsibilities to ensure a delightful experience. Please read it carefully before placing an order.

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Order Processing

• Processing Time: Orders are processed within 2-5 business days after payment confirmation. During peak periods (e.g., holidays), processing may take up to 7 business days.

• Order Confirmation: You’ll receive an email confirmation once your order is placed. Ensure your account and billing information is accurate to avoid delays.

• Order Cancellations: We may cancel or limit orders as outlined in our Terms of Service (e.g., for suspected reseller activity). If we cancel your order, we’ll notify you via the contact information provided and issue a refund..

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Shipping Times and Costs

• Domestic Shipping (United States):

  • Standard Shipping: 1-3 weeks after processing. Cost: $9.99 or free for orders over $75.

  • Expedited Shipping: Available at checkout, with costs and delivery times (typically 3-7 business days) based on your location and order size.

• International Shipping:

  • We ship worldwide, including to Canada, the UK, Ireland, Australia, New Zealand, and other countries.

  • Delivery takes 1-3 weeks for Canada, UK, Ireland, Australia, and New Zealand, and up to 6 weeks for other destinations, depending on location.

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.

• Estimated Delivery: Timelines are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control. Check estimated delivery times on the checkout page after entering your address.

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Shipping Process

• Fulfillment: Orders are fulfilled by our trusted global suppliers to ensure quality and efficiency. Your order may ship from fulfillment centers in the United States or other countries.

• Packaging: Each plush is fluffed, vacuum-sealed, and often packaged in a lightweight, durable red poly mailer with cheerful heart designs, ensuring a safe and cozy journey. Allow up to 24 hours for your plush to fully fluff back to its original size. For discreet packaging or boxed shipping, contact us at support@skoggy.com before ordering.

• Tracking: Once your order ships, you’ll receive a tracking number via email (if available). Track your order at www.skoggy.com/tracking for real-time updates, regardless of the carrier.

• Multiple Shipments: Some orders may ship in multiple packages due to product availability or fulfillment locations. You’ll receive tracking details for each package.

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International Shipping

• Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These are not included in the product or shipping costs and are determined by your local customs office.

• EU Orders: For orders shipped to the European Union, you have a 14-day cooling-off period to return items, as detailed in our Return Policy. Note that international return fees may apply.

• Restrictions: We reserve the right to limit or refuse shipping to certain regions, as outlined in our Terms of Service.

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Customer Responsibilities

• Accurate Information: Provide accurate and up-to-date shipping and billing information. Incorrect or incomplete addresses may result in delays or failed deliveries.

• Delivery Acceptance: Ensure someone is available to receive the package or follow carrier instructions for redelivery or pickup. Skoggy is not responsible for lost or stolen packages after delivery confirmation by the carrier.

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Lost or Damaged Shipments

• Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us at support@skoggy.com within 30 days of shipment. We’ll investigate with the carrier and, if confirmed lost, provide a replacement or refund per our Return Policy and Satisfaction Guarantee.

• Damaged or Incorrect Items: Inspect your order upon receipt. If items are damaged or incorrect, contact us immediately at support@skoggy.com for resolution, as outlined in our Return Policy.

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Contact Us

For any shipping-related questions, reach us at support@skoggy.com or via our Contact Us page. We’re here to help!